Money-Back Guarantee
100% Money-Back Guarantee
We stand behind the quality of our educational programs. If your completion certificate is not accepted by the court, attorney, employer, probation office, or other requesting authority that asked you to complete a course, we will refund your course price when the guarantee requirements below are met.
How Our Guarantee Works
If your completion certificate is not accepted and you meet the requirements below, you may be covered under our money-back guarantee.
- You must be the registered student who actually completed the course.
- You must complete the course in full.
- You must request or receive your certificate of completion.
- You must provide written documentation showing that the certificate was not accepted.
- You must contact us within 30 days of course registration.
- You must contact us before enrolling in another course for the same requirement.
Important Before You Enroll
Our courses are educational programs. Every court, attorney, employer, probation office, agency, or requesting authority may apply different standards.
Students are responsible for confirming that a course meets their specific requirement before enrolling.
Check before enrollingRefund Eligibility After Course Access
Generation of customized enrollment verification documents constitutes substantial use of the service.
Our courses are digital educational programs. Once a student account is created and course-related documents, enrollment records, course materials, or certificates are accessed, generated, downloaded, printed, or issued, the service has begun.
Refund eligibility may depend on account activity, course access, enrollment processing, document generation, certificate issuance, and whether the student has already used course-related documentation.
Full Refund Review
A full refund may be considered when a student has not accessed course materials, has not generated enrollment documentation, and has not received a certificate.
Partial Refund Review
If enrollment has been processed or course-related documents have been accessed, generated, downloaded, printed, or issued, a partial refund may be considered at our discretion.
Not Refundable
Refunds are not available for completed courses where a certificate has already been issued, except when the student qualifies under the posted guarantee requirements.
Simple 3-Step Protection
Complete Your Course
Finish the course you enrolled in and obtain your certificate of completion.
Show Proof of Non-Acceptance
Send documentation showing the requesting authority did not accept your completion certificate.
Request Review
If you qualify under the conditions listed here, we will review your request under this guarantee.
Documentation Required
Requests based on non-acceptance must include written documentation from the requesting authority. Text messages, phone calls, verbal statements, or general statements from a third party may not be enough to complete a guarantee review.
- Documentation should show that your certificate was not accepted for your specific requirement.
- Requests must be submitted before enrolling in another course for the same requirement.
- Account activity, enrollment document generation, course access, and certificate issuance may be reviewed.
- Partial refunds may apply when services have already been substantially used.
What Is Not Covered
- Requests submitted without written proof of non-acceptance.
- Situations involving false information, fraud, chargeback misuse, or misuse of the course.
- Cases where someone other than the registered student completed the course.
- Duplicate purchases or billing mistakes, which are handled separately through billing review.
- Full refund requests after enrollment documentation, course materials, or certificates have already been accessed, generated, downloaded, printed, or issued.
- Optional shipping fees, rush fees, or similar add-on charges if already used.
- Situations where the requesting authority requires in-person attendance or does not accept online or distance-learning courses, and that requirement was not confirmed before enrollment.
- Situations where the student enrolled before confirming that the course met their specific requirement.
Still Valuable, Even If You Need Another Step
Sometimes a student may still need another program, appointment, evaluation, or in-person step for their specific situation. Even then, completing extra alcohol-awareness education may still be useful.
Your enrollment letter, completed hours, course records, and certificate can help show that you took action early, completed structured education, and made a real effort instead of doing nothing.
Many students keep this documentation for attorney discussions, intake appointments, evaluations, probation conversations, or their own personal records.
Our Promise to You
Our goal is simple: to provide a fast, affordable, and dependable educational option you can enroll in with confidence.
If you follow the conditions above and your completion certificate is not accepted, we will review your request and make it right according to the posted guarantee terms.